Terms and Conditions

1.1. We are Nutribloom Alliance LP, a company registered in the United Kingdom, registration number LP024309, with registered address at Dept 6214a, 196 High Road, Wood Green, London, United Kingdom, N22 8HH.

1.2. Our Site is intended for customers located in the European Union.

1.3. These Terms apply in addition to any other agreements between you and us, including our Privacy Policy.

2.1. We make every effort to ensure the information about our Products is accurate and up-to-date. However, product descriptions, availability, and pricing are subject to change without notice.

2.2. Cosmetic products are intended for external use. They are not intended to diagnose, treat, cure or prevent any disease. You should consult a healthcare professional before use, especially if you are pregnant, nursing, taking medication, or have a medical condition.

2.3. You confirm that you have read all product information, including ingredient lists, before purchase.

3.1. Orders placed through our Site are subject to acceptance by us. We reserve the right to refuse or cancel any order for any reason, including product availability, errors in product information, or suspicion of fraudulent activity.

3.2. Prices are displayed in EUR and include applicable taxes unless otherwise stated. Additional delivery charges may apply.

3.3. Payment must be made at the time of purchase using the payment methods available on our Site.

3.4. All payments are processed securely via our payment provider.

4.1. We deliver Products to addresses within the EU only.

4.2. Delivery times are estimates and may vary due to product availability, customs, or logistical delays.

4.3. Risk in the Products passes to you upon delivery.

4.4. You must check your order upon receipt and notify us of any damage or defects within 48 hours.

We strive to ensure you are satisfied with your purchase. Please read our return policy carefully.

5.1 Cooling-Off Period

Under EU consumer protection laws, you have the right to cancel your order within 14 calendar days of receiving your Products without giving any reason (“Cooling-Off Period”).

5.2 Return Process

To return Products, you must:

Notify us by email at businessmail@nutribloomalliance.com within the 14-day period.

Provide your order number and reason for return.

Return the Products in their original packaging and unused condition, unless the Products are faulty or not as described.

5.3 Non-Returnable Products

For hygiene and safety reasons, certain Products cannot be returned once opened. This includes:

Cosmetics that have been opened or used.

These restrictions will be clearly indicated on the relevant product page.

5.4 Refunds

Refunds will be processed within 14 days of receiving the returned Products.

Refunds will be made to the original payment method.

Delivery costs will only be refunded if the Products are faulty or not as described.

5.5 Faulty or Damaged Goods

If you receive a faulty or damaged Product, please notify us within 48 hours of delivery. We will arrange a replacement, repair, or refund at no cost to you.

6.1. All content on our Site, including text, images, designs, and logos, is owned by us or licensed to us and is protected by copyright and other intellectual property laws.

6.2. You may not copy, reproduce, or use any part of the Site for commercial purposes without our express written permission.

7.1. We process your personal data in accordance with our Privacy Policy. By using our Site, you consent to such processing in compliance with the EU General Data Protection Regulation (GDPR).

7.2. For details about how we collect, use, and protect your data, please read our Privacy policy.

8.1. To the fullest extent permitted by law, we exclude all liability for any direct, indirect, incidental, or consequential damages arising from the use of our Site or Products.

8.2. Our liability for defective Products is limited to repair, replacement, or refund, as required by applicable law.

9.1. These Terms are governed by the laws of the United Kingdom, but in the EU your statutory rights cannot be excluded or limited.

9.2. For consumers in the EU, these Terms are subject to the EU laws.

9.3. Any disputes arising in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of the United Kingdom.

10.1. We reserve the right to update or change these Terms at any time. The latest version will always be available on our Site. Continued use of the Site after changes constitutes acceptance of the new Terms.

If you have any questions about these Terms, please contact us at:

Email: businessmail@nutribloomalliance.com
Address: Dept 6214a, 196 High Road, Wood Green, London, United Kingdom, N22 8HH